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ACM Professional Development Centre Books Program FAQ
 
Books24x7® FAQ (This program is brought to you by ACM in partnership with Books24x7 Inc.)
Safari® Books Online FAQ (This program is brought to you by ACM in partnership with Safari Books Online, LLC)

 
Books24x7® FAQ
 
GENERAL QUESTIONS
 
What is ITPro?
The full ITPro Collection is used by hundreds of thousands of technology professionals to increase their knowledge, understanding and skills for immediate results. With the ITPro collection, you get thousands of books, providing both broad and deep coverage of over 100 different technology topics, making ITPro a must-have resource for just-in-time learning. Premier industry publishers, such as Wrox, McGraw-Hill, Microsoft Press, and many more, contribute front-list, best selling, classic and niche titles. Popular book series, such as The Complete Reference, Inside Out, Bibles and many others provide multifaceted, multi-skilled approaches to topics.
 
What is included in ITPro?
The ITPro collections includes thousands of titles. New content is added continuously to ensure currency and coverage of developing topics. Browse a listing of the current titles.
 
How can I get ITPro?
  1. Purchase a subscription to ITPro. You will be brought to your bookshelf, with access to the full ITPro package.
  2. For subsequent sessions, just log in with your ACM web account username and password.
  3. Select "Enter Here" at the ACM online books program website. You will have access to the full ITPro package.
  4. Choose your search options, browse, or go straight to your bookshelf to view books.
 
How can I read books online?
  1. Go to the books login page
  2. Log in with your ACM web account username and password.
  3. Select "Enter Here" at the ACM online books program website.
  4. Choose your search options, browse, or go straight to your bookshelf to view books.
 
Who can use the online books program?
The online books program is available to all current ACM professional and student members.
 
What is the proper usage of materials available through the Books24x7 co-branded site?
Downloading books is not allowed. Due to publisher copyright requirements titles on any site powered by Books24x7, including the ACM partner site, are for online reference only.
 
How do I use the online books program?
Visit the Professional Development Centre and log in with your ACM web account username and password.
 
What books are available in the ACM Custom Collection?
See an alphabetical listing or browse by interest.
 
How much does the online books program cost?
Access to ACM's Custom Collection of 395 volumes is unlimited for all ACM individual members.

Access to the ITPro Collection, with more than 3,000 volumes, is available for $249 USD per year for all ACM individual members.
 
TECHNICAL QUESTIONS
 
Why can't I log in to the online books program?
To access the online books program, you must log in.
If you are unable to login on this page, please contact pd@acm.org or acmhelp@acm.org to assist you.
 
Why do I not always land on the Books24x7® home page after logging in?
The Books24x7® site uses cookies to maintain sessions; the cookies expire when you log out or after 30 minutes of inactivity.

  • If you return when you have an active session, you rejoin that session and are positioned where you were last.
  • If you return without a session (i.e., past the 30-minute timeout period) and didn't explicitly log out last time, you start a new session and are positioned where you were last.
It is good practice to always end your session by logging out from the Books24x7® site.
 
Why do I keep getting re-directed to the ACM login page when I try to navigate the Books24x7® site?
The Books24x7® site uses cookies to maintain sessions; the process runs as follows:

When you log in at https://pd.acm.org/books/login_books.cfm, we ensure that you are a current ACM Member and direct you to the Books24x7® site. If this is your first time visiting the Books24x7® site, or if you logged out of your previous session at Books24x7®, a cookie is sent to your machine to maintain your current session.

You must make sure that your browser is set to accept cookies to be stored locally. Please follow the instructions to enable cookies in Netscape or IE. For Opera, choose from the menu: File, Preferences, Privacy; check the "Enable Cookies" box; set Normal cookies to "Automatically accept of cookies"; and Third Party to "Accept from all servers".

The cookie is deleted once you follow the "Logout" link from the top navigation bar at the Books24x7 site.

To correct the current problem:
  • Delete all cookies;
  • Make sure cookies are enabled in your browser; and,
  • Log in again.
If the problem persists, please check whether your local firewall is blocking cookies.

For additional technical FAQ, please see the Books24x7® site.

 
Safari® Books Online FAQ
 
How can I view Safari® Books Online?
Log in with your ACM web account username and password at the ACM PDC Safari® Books Online login page, or at the book details page. To get to the book details page, choose among the Safari® Books Online titles by specialization.
 
Who can use the Safari® Books Online program?
The Safari® Books Online offered by ACM are available to all current ACM Professional Members only.
 
What books are available?
See an alphabetical listing or browse by interest.

You may also browse and search in the Safari® Books Online by logging in with your ACM web account username and password at the ACM PDC Safari® Books Online login page.
 
How do the bookshelves work?
Once you've logged into the Safari® Books Online interface, you can look through partial content of books. This preview mode allows you to decide if you'd like to add the book to your bookshelf. To access the full online contents of a book, you must first add the book to your bookshelf.

You are allowed to have ten (10) titles on your bookshelf at any given time. A title must stay on your bookshelf for one month, after which time you may remove it and replace it with a different title. Note that there is no limit to the number of books you can view partially, outside of your bookshelf.
 
What other features are available when reading books?
You can add notes and bookmarks to the books on your bookshelves, view and re-run your recent searches and browse through your recently accessed content.
 
How much does the online book program cost?
Access to the Safari® Books Online is unlimited for all ACM Professional Members.
 
How does copyright apply to electronic books?
Copyright applies to all electronic content including electronic books. Safari Online Books monitor the use of their resources. In some cases of abuse, access can be revoked. Due to copyright restrictions, you can only email or print at the page level (not the chapter or section level), one page at a time.
 
What if I need help?
Login Problems from the ACM PDC:
If you are having trouble logging in through the ACM PDC (because you've forgotten your ACM Web Account login information, for example), please use the online resources to reset your login information or contact acmhelp@acm.org for help.

Technical Problems on the Safari® Books Online:
Once on the Safari® Books Online platform, you will be able to receive help from the Safari® Books Online Customer Support:

N. America: 800-775-7330
Outside N. America: 707-829-2819
Hours: 6 a.m. - 5 p.m. PST
Email: Customer Service

Comments on the ACM PDC:
For your feedback, comments, and suggestions on the ACM Professional Development Center, the Books program, and Safari® Books Online, please write to the ACM PDC at pd@acm.org.

ACM Membership Questions:
For questions about your membership, please contact ACM Member Services at acmhelp@acm.org.
 
 
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Safari® Books Online is a trademark of Safari Books Online, LLC